Code of Conduct

MISSION & GOALS

Mission: “TTA is a non-profit network of successful Tradesmen clients can trust, all working together to give the best service to our clients, and to increase referrals for each member of TTA.”

Goals:

  1. TTA to count 25 active members by end of 2014
  2. Have a minimum of 10 referrals every week.
  3. Turnover of 300,000 euros in 2014.
  4. Each member to produce at least 4 activities per month that contribute to TTA (see Contributions Definition in Member’s Accountability)
  5. 3 members to produce original content for the website, each week.

 

MEMBERSHIP

Qualification Rules

  1. Trade or specialty not in competition with any of the existing members.
  2. Years in business or in industry (to be verified): minimum 2 years.
  3. Willing & able to attend weekly or able to send a substitute.
  4. Provide 2 verifiable references and TTA Committee verifies both.
  5. Formulate what candidate expects from TTA membership.
  6. Formulate how candidate intends to contribute to the TTA mission and goals.
  7. The TTA Committee jointly will evaluate.
  8. First year fee is 200€.
  9. Yearly renewal fee is 120€ (TTA Secretary to keep track and report on monthly basis).
  10. TTA Committee retains the right to make exceptions to the above rules if it deemed appropriate. However fees cannot be altered without a majority vote of the entire members group.
  11. The outcome of an evaluation for qualification can be threefold:
    1. Accepted
    2. Not accepted
    3. Pending (awaiting further clarifications from applicant)

Trial Period

  1. A visitor has the right to attend up to two times before applying for membership.
  2. Application of membership: 50€ non-refundable. This is applied against the membership if and when accepted.
  3. Visitor can attend one more time during the qualification process to allow TTA Committee to do their due diligence and complete the qualification process.
  4. In case the application outcome is “Pending”, the applicant has the opportunity to remedy the situation.
  5. In case the application outcome is “Not accepted”, the TTA Committee will communicate this.

Renewals

  1. Yearly fee is 120€.
  2. Due every year first week in September.
  3. Members who joined in the course of past year and paid the 200€ joining fee, will get credited for the months already paid for in the new year starting September at 10€/month.

Dismissal

  1. Misconduct leads to dismissal; any misconduct is subject to TTA Committee evaluation and decision.
  2. Not paying renewal fees is ground for dismissal.
  3. Members (or their substitutes) can miss up to 4 meetings per 6 months before an evaluation for dismissal is started by the TTA Committee.
  4. The TTA Vice President keeps record of absences and reports to the TTA Committee whenever a member has missed 3 meetings in the past 6 months so that the TTA Committee can take action and remind the member of its participation duty.
  5. At a 4th absence, the member’s trade spot is opened to new visitors.
  6. TTA Committee retains the right to make exceptions to the above rules if it deemed appropriate.

 

ACCOUNTABILITY

Members

Each member must actively participate and contribute. Examples of contributions:

  1. Refer a member’s business
  2. Represent TTA on an event
  3. Hold one-on-one meetings with other members
  4. Introduce a guest
  5. Market TTA by means of identifiable & quantifiable actions
  6. Frequency of member contributions: at least two times per month.
  7. Take ownership of own visitors: inform duly beforehand, take the visitor by the hand throughout the meeting and inform, follow-up after the meeting and request feedback. This feedback is to be communicated to the group when asked. Communicate to Visitor Host who will attend (name and business/function).

TTA Committee

  1. Lead and organize the meetings and define its content.
  2. Define special agenda items.
  3. Monitor time usage during meetings.
  4. Report on action taken between two meetings.
  5. Appoint and hold appointee to taking and distribution of minutes of meeting containing decisions or specific messages.
  6. Appoint visitors host and hold appointee to its tasks.
  7. Enforce accountable rules of members and take action where needed.
  8. Execute the new member’s qualification process and take appropriate actions.
  9. Execute the new member’s trial period process and take appropriate actions.
  10. Execute the renewals process and take appropriate actions.
  11. Execute the dismissal process and take appropriate actions.
  12. Account for and manage the cash flow process: obtain membership fees and record them in a journal.
  13. Decide on budget allocations.
  14. Decide on participations to events.
  15. Report to members on monthly basis: cash status, participations to future events, allocations of budget to promote TTA,…
  16. Prioritise suggestions, issue resolution, and any other items at hand.
  17. The President has final say in undecided items.

Visitor Host

  1. Know who’s attending as visitor (received from members).
  2. Be present at 7:45 am to receive visitors.
  3. Give a short orientation to the visitor explaining what is the order of the meeting.
  4. Connect the visitor with the one inviting the visitor.
  5. Send a follow-up email or call to the visitor at latest the next day.
  6. Report any feedback from the visitors to the TTA Committee.

 

MEETING

8:15 to 8:30Open Networking in non seated area

8:45Phones OFF – Members and visitors are asked to silence their phones
8:45 – Team Introduction – The leadership team is now introduced to the meeting.
8:50TTA Introduction – Purpose and overview of TTA

9:05Education Slot – Constructive advice on ways of helping members gain business and good referrals for their TTA colleagues.
9:00Business Card Box – Members and visitors now have the opportunity to exchange business cards

9:01New members/Renewals – Presentation of new and renewing members

9:03Members 60 seconds presentations – Each member now has a maximum of 60 seconds to tell everyone about the various aspects of their business or about the ideal referrals they are looking for.

9:23Visitors 60 seconds presentations – Once all members finish, visitors then have the opportunity to do a 60 second presentation of their business.
9:25Vice president reports – Various announcements on how many referrals are passed around the table, how many visitors come to the meetings, amount in money box, network leaders, notable networkers, etc
9:27Secretary/Treasurer´s report – Report on Renewals and Overdues.  Announcement of the speakers for the weeks ahead, and introduction of the speaker of the day.
9:2910 Minute Presentation – Each week a member has the chance to make a 10 minutes presentation to the rest of the members and visitors to give them the chance to learn more about what he/she does.
9:39What have I done for the group section – The passing of referrals is regarded as the highlight of the meeting. It’s where business is passed across the table. The idea is to pass on a referral to fellow members, which will hopefully convert into worthwhile business. If on a particular week a member doesn’t have a proper referral to pass on, then he/she can give a testimonial. Testimonials can be verbal or in writing and are used as a valuable document for the member’s business. In this section members can also state any other type of contribution they have made to the group in the past week.
9:49Referral reality check – A method to make sure that referrals passed in previous weeks are successful and that real business is being done between members.
9:50Goals slot – Vice president to update us on the group goals and targets.

9:51 -Thanks to visitors

9:52Events Coordinator/TTA Announcements

9:55Door Prize – It’s donated each week by the 10 minutes speaker and is drawn from the referral slips handed in by members.
10:00Close meeting

 

REFERRALS

  1. Qualification
    1. Importance to give good quality referrals
    2. Someone to remind members on a regular basis the difference between referrals and leads
  2. Follow-up
    1. Remind members the importance to follow up on referrals
  3. Reality Check
    1. Perform reality check of referrals
  4. Monthly Valuation
    1. Membership committee to study extreme case where a member brings very low amount of referrals or none at all

 

VISITORS

a.       Visitor Drive

Each member must actively participate to get visitors and new active members to TTA. Examples of ways to get new visitors:

  1. Actively contact new potential members by emails, visits or phones.
  2. When dealing with clients or collaboration partners promote the TTA network.
  3. Have the TTA logo as a part of your company contact details on emails, brochures, business cards to promote the name.
  4. Participate in events and shows to talk to local companies and introduce TTA.

Additionally:

  1. Each member aim to bring minimum one new visitor a month
  2. One person appointed is responsible for synergy in group (Visitor Driver)
    1. Look at the local industries on the coast/Marbella, which companies have a good reputation, and would be a great visitor?
    2. Appoint a member responsible for inviting this person/company
    3. Be selective with whom you invite as visitors, “who will be good for the group and can contribute as a potential member?”
  3. What procedure do we follow for new visitors:
    1. Phone call – visit
    2. Introduction to TTA. Mention the mission and goals to motivate the person to participate in a meeting
    3. Hand out our business card/invite
    4. Follow up with invite (copy to Visitors Host)
    5. Tell the visitor to bring plenty of business cards for the meeting.

b.      Visitors Host

  1. The visitor host will be at the meetings at 7:45 together with the TTA Committee
  2. The visitor host will wear a badge that says Visitors host. This is way to show our visitors a structure and that we take our visitors serious.
  3. The visitor will welcome the visitors.
  4. Ask for their business card.
  5. Take them to the sign in table, get them signed in.
  6. Tell them shortly about TTA (show them our introduction paper).
  7. Tell the visitor that during the meeting he/she will have a chance to make a 60 seconds introduction.
  8. Invite the visitors to have a coffee, and hand the visitor over to the member who invited him/her.
  9. The member is responsible for seating the visitor and helping out through the meeting.
  10. The day after the meeting the member is responsible for contacting the visitor to ask: How did he/she like the meeting, and any feedback he/she has for TTA.